Returns Policy

At Pillow Pod, we are committed to providing high-quality products designed for comfort and support. This document outlines our warranty and returns policy for all Pillow Pod customers. Please read through the following information:

Australian Consumer Guarantees
Our warranty complies with the Australian Consumer Law, ensuring you are entitled to a replacement or refund in cases where the product has a genuine manufacturing defect.

Remedies & Returns
If you experience a fault within 6 months of receiving your Pillow Pod and it was present at the time of delivery, we’ll first work with you to resolve it - this may include sending replacement parts such as extra filling or a new case. If this doesn’t resolve the issue, we’ll arrange a replacement where appropriate. For hygiene reasons, we do not require customers to return the faulty product to us. Instead, we will remedy the situation without needing the physical item back.

Exclusions
Our warranty does not cover:

• Damage caused by stains, spills, sweat, grease, or other marks due to misuse or mishandling.
• General wear and tear from regular use.
• Damage resulting from failure to follow care instructions provided with the product.

Change of Mind Returns
We do not accept returns for change of mind or if you are dissatisfied with the product. We only offer replacements if the product is defective. This is due to hygiene reasons, as used bedding products cannot be restocked.

However, we make an exception for unopened products. It must be in its original packaging, unused, and in a resalable condition. You will be responsible for the return shipping costs, and shipping is non-refundable. Consider using a trackable shipping service as we do not guarantee that we will receive your returned item.

This policy applies to all Pillow Pod purchases. If you have any questions or need assistance, please reach out to our support team at contact@pillowpodshop.com.